Frequently asked questions

MR Motion rents out mobility equipment across the Netherlands. The equipment is ours, we maintain it ourselves and we deliver it in our own van. There is no middleman between you and the equipment.

Mobility scooters (folding and heavy-duty), wheelchairs and rollators. Each has its own page listing what it carries, how far it goes and whether it folds.

Across the Netherlands. In Amsterdam and around it, delivery and pickup cost € 29.95; elsewhere € 49.50. From 4 weeks of rental it is free everywhere.

Yes. We own and maintain every unit, which means a fault is a call to us rather than a referral to somebody else.

Dutch and English. The site is available in both and you can reach us in both.

Choose the equipment, your town and your dates. You see the price with delivery and pickup included, pay online and get a confirmation immediately. We then call you to arrange delivery.

One week. Rent for less and you pay the weekly price and may keep the equipment for the whole week — we will not pick it up earlier than you want.

The earliest delivery day is tomorrow. If you need something today, contact us: we cannot arrange it online, but we will see what is possible.

For a wheelchair or rollator, yes — there is a weekend rate from Saturday to Sunday. Mobility scooters start at one week.

What the results show is real availability for your dates, and the number beside each card is how many units are free. Your booking is confirmed immediately; you are not waiting to hear back.

Yes. Enter your own details as the contact and give the address the equipment should go to. Mention who it is for in the comments.

By email, straight after payment. It names the day, not the time — we agree that with you by phone.

€ 29.95 in Amsterdam and around it: Amstelveen, Diemen, Duivendrecht, Ouderkerk aan de Amstel, Weesp, Badhoevedorp, Landsmeer, Schiphol and postal codes 1011 to 1109. Elsewhere in the Netherlands € 49.50. That covers delivery and pickup together, and from 4 weeks of rental it is free everywhere.

Booking fixes the day, not the time. We call you to agree a time that suits you. A van sits in traffic like everyone else, and we would rather not promise what we cannot keep.

Someone needs to be there at the agreed time to accept it and go through it with us. If that is difficult, call us and we will arrange something else.

Yes. Rehabilitation center, nursing home or hospital: give the name and the ward at checkout and we will find the right place.

We get in touch to agree a day and pick up from where we delivered, unless you tell us otherwise. Pickup is included in the price.

No. We always deliver and pick up ourselves, so we can set the equipment up and explain it.

Online when you book, normally by iDEAL. Card also works. We do not send an invoice for you to transfer later and there is no payment term.

At checkout, once, in full. Nothing is charged a second time afterward.

Yes, every amount includes 9% VAT. What you see on the site is what you pay.

A damage and theft waiver charged on every rental: € 15.00 up to a week and € 39.50 beyond for a mobility scooter, and € 5.00 up to a week and € 14.50 beyond for a wheelchair or rollator. Cancel before the rental starts and you get it back in full.

No. We ask for no deposit and hold no amount on your account.

Yes, by email, as proof of payment. It carries no due date, because there is nothing left to pay.

Yes. There are rates by the week, the month and longer, and you automatically pay the cheapest combination for your period. From 4 weeks delivery is free as well.

More than 48 hours before the start: everything. Between 48 and 24 hours: half the rental, plus the damage cover and delivery in full. Under 24 hours: none of the rental, but the damage cover and delivery back. Once it has been delivered or the rental has started, nothing is refunded.

Contact us with your booking reference. We refund to the account you paid from.

No. You rented the period and it stays reserved for you. If you want it gone sooner, call us and we will pick it up.

Within the period you paid for, do nothing. To continue beyond it, call us: we make it a second booking, provided the equipment is still free.

Get in touch. As long as the new period is free we will arrange it. If the start is within 48 hours, the cancellation rules above apply.

Every item lists its maximum user weight, its own weight and whether it folds; scooters also list their range. You can filter on all of it in the results. If you are unsure, get in touch.

Filter on your own weight and you will only see equipment that carries you. The heavy four-wheel scooter goes farthest.

A full charge covers a normal day. Charge it every evening with the supplied charger. How far you get depends on the model, your weight and the surface.

Indoors or in a shed, ideally near a socket. Rain, damp and heat are bad for the electronics.

A folding scooter fits most trunks; a heavy four-wheeler does not. Every item lists its own weight so you know what you are lifting.

Call us. We repair or replace it ourselves. Tell us even if you can still use it.

No. We clean, charge and check every unit after it comes back, before it goes out again.

Through the contact form on the site. We reply as quickly as we can, normally within one business day.

Get in touch and tell us when you need it. Online the earliest day is tomorrow, but we will always look at what is possible.

We use your name, address and contact details to carry out the rental and produce the invoice. What we keep and for how long is set out in the privacy statement.

Tell us through the contact form. We read everything ourselves and will get back to you.